Jeff Vier's Resume

Strategic and results-driven Technical Operations Executive with over 25 years of experience leading global DevOps, engineering, security, and IT teams. Proven track record of transforming infrastructure, optimizing costs, and driving large-scale operational efficiencies through innovative approaches and advanced SRE methodologies. Adept at building high-performing teams, aligning technology strategy with business objectives, and guiding complex digital transformations to enhance scalability, resilience, and reliability at enterprise level.

Global Team Leadership: Managed seven engineering operations teams across ten countries (nine time zones), establishing unified processes that elevated collaboration and reliability.
Cost Optimization & Scalability: Reduced AWS costs by 34% at Globality, while increasing platform performance by over 95%.
Strategic Infrastructure Overhaul: Led Mozilla Operations’ Firefox Sync project to SLA compliance, serving millions of users with optimized low-spec infrastructure. All within six months of being hired.
Security Certification: Spearheaded (successfully) PCI, Sarbanes-Oxley (SOX), and AICPA SOC 2 certifications across three different companies, as well as ran a platform which was subsequently certified SOC 2 and ISO 27001 compliant.
Enterprise Transformations: Directed the rapid (six month) overhaul of XDN’s production and customer support systems, supporting its operational maturity and subsequent acquisition.
Data-Driven Efficiency: Architected high-density data center infrastructure, delivering within 0.01% of budget forecast (with a 19 month lead time), achieving exceptional operational stability.

Strategic Leadership: Transformational leadership with a focus on aligning technology and business strategy.
Cost Optimization: Proven ability to implement cost-saving measures without compromising performance.
Cloud & Infrastructure Management: Expertise in AWS, Kubernetes, and DevOps toolchains.
Compliance & Security: In-depth experience with SOC-2, enterprise compliance, and security best practices.
Global Talent Management: Skilled in recruiting, building, and leading high-performing global teams.

Duties included:

Directed Infrastructure and SRE teams, expanding from 3 to 22 members (at peak) to support global platform growth and strategic innovation.
Led Quality team expansion (from 9 to 24 members at peak). Founded the Test Engineering group. Implemented modern testing framework & tooling (eschewing UI-only testing).
Led Technical Support team to streamline ticket flow and inter-team communications. Worked cross-team to reduce toil.
Interim head of IT Corporate and Infrastructure teams (2022-2023).
Implemented a tiered support model, significantly reducing incident response times and optimizing on-call rotation.
Drove infrastructure modernization, overseeing a migration to Kubernetes (EKS) & Istio (from self-managed Docker/ECS) and enhanced observability with tools including Dynatrace and Grafana/Prometheus/Loki.
Oversaw overhaul of IaaS stack -- from a fragile Terraform / Ansible / in-house-tool to Pulumi / Spacelift / Ansible.
Integrated generative AI (ChatGPT) into the infrastructure and GitHub Copilot into the development pipeline, increasing engineering productivity and code quality.
Guided GDPR-compliant platform build in Europe. All platforms certified AICPA SOC 2 and ISO 27001 compliant.
Expanded remote hiring, achieving both enhanced team coverage and cost savings through strategic global talent sourcing.

Duties included:

Advised on technical strategy, project scoping, and resource alignment for high-impact client projects, including cloud and DevOps transformations.
Conducted technical resource assessments, supporting optimal alignment of talent with project objectives for client success.
Reviewed and refined training materials for client training engagements

Duties included:

Led DevOps/Technical Operations and Infrastructure teams, spearheading security, compliance, and operational initiatives for enterprise-level reliability.
Led Customer Support & Customer Success teams. Implemented Salesforce Service Cloud (including Customer Community) to manage customer engagement.
Achieved AICPA SOC 2 certification (2019), establishing robust compliance practices.
Reduced operational overhead through effective vendor management and cross-functional collaboration with Product and Engineering teams.

Duties included:

Member of the Senior Leadership Team. Delivered monthly updates and quarterly deep-dives to board of directors.
Managed seven global teams, standardizing processes across 200+ sites and fostering a collaborative, globally-active team structure.
Streamlined critical processes by implementing Salesforce Service Cloud and unifying site systems, enhancing service reliability at scale.
Led global initiatives to integrate monitoring tools and create cohesive, venue-level metrics tracking, enhancing visibility and response times.

Duties included:

Led operations engineering projects, introducing API-based solutions and upgrading legacy monitoring systems to support high-availability demands.
Implemented a comprehensive API framework to improve team efficiency and scalability for infrastructure management.
Cross-team code review

Duties included:

Team management and hiring of three teams -- SRE/DevOps, DBAs, and Corporate IT
Managed 3rd-party security consulting, policy coordination, and auditing
Lead coordinator of responses to customer technical RFIs
Budgeting and planning -- Ushered in significant cost savings in multiple areas
Robust IaaC work via Puppet including authoring several modules (see github.com/boinger for open source work)
Implemented aggressive infrastructure optimization through service containerziation (Docker)
Engineering (both prototyping and production code) of several geographically-distributed application pieces

Duties included:

Member of the senior leadership team which successfully facilitated sale of the company
Extensive overhaul of a [mostly] manually-managed platform
Driver of multiple best practice overhauls including Ops-driven software releasesC, SRE-style production support, Operational runbooks and product documentation, and metrics-driven monitoring.
OpEx reduction (elimination of over-provisioned server resources & improved operational efficiency for significant ROI increase)
Overhaul of customer support systems & procedures, resulting in far fewer support issues and greater customer satisfaction/retention
Disaster Recovery/Business Continuity planning

Duties included:

Manager of Operations Team for Mozilla's hosted product division "Services", which included Firefox Sync, BrowserID/Persona, and various backend API layers.
Established best practices in many facets of Operations (SRE, change management, product release, etc) that were adopted into other divisions of the company
Database systems architecture overhaul
Disaster Recovery/Business Continuity planning