Strategic and results-driven Technical Operations Executive with over 25 years of experience leading global DevOps,
engineering, security, and IT teams. Proven track record of transforming infrastructure, optimizing costs, and driving large-scale
operational efficiencies through innovative approaches and advanced SRE methodologies. Adept at building high-performing
teams, aligning technology strategy with business objectives, and guiding complex digital transformations to enhance
scalability, resilience, and reliability at enterprise level.
- Global Team Leadership: Managed seven engineering operations teams across ten countries (nine time zones), establishing
unified processes that elevated collaboration and reliability.
- Cost Optimization & Scalability: Reduced AWS costs by 34% at Globality, while increasing
platform performance by over 95%.
- Strategic Infrastructure Overhaul: Led Mozilla Operations’ Firefox Sync project to SLA compliance, serving millions
of users with optimized low-spec infrastructure. All within six months of being hired.
- Security Certification: Spearheaded (successfully) PCI, Sarbanes-Oxley (SOX), and AICPA SOC 2 certifications across three different companies, as well as ran a platform which was subsequently certified SOC 2 and ISO 27001 compliant.
- Enterprise Transformations: Directed the rapid (six month) overhaul of XDN’s production and customer support systems,
supporting its operational maturity and subsequent acquisition.
- Data-Driven Efficiency: Architected high-density data center infrastructure, delivering within 0.01% of budget
forecast (with a 19 month lead time), achieving exceptional operational stability.
- Strategic Leadership: Transformational leadership with a focus on aligning technology and business strategy.
- Cost Optimization: Proven ability to implement cost-saving measures without compromising performance.
- Cloud & Infrastructure Management: Expertise in AWS, Kubernetes, and DevOps toolchains.
- Compliance & Security: In-depth experience with SOC-2, enterprise compliance, and security best practices.
- Global Talent Management: Skilled in recruiting, building, and leading high-performing global teams.
Vice President, Production Engineering
@ Globality
2020-24 - Palo Alto, CA
Duties included:
- Directed Infrastructure and SRE teams, expanding from 3 to 22 members (at peak) to support global platform growth and strategic innovation.
- Led Quality team expansion (from 9 to 24 members at peak). Founded the Test Engineering group. Implemented modern testing framework & tooling (eschewing UI-only testing).
- Led Technical Support team to streamline ticket flow and inter-team communications. Worked cross-team to reduce toil.
- Interim head of IT Corporate and Infrastructure teams (2022-2023).
- Implemented a tiered support model, significantly reducing incident response times and optimizing on-call rotation.
- Drove infrastructure modernization, overseeing a migration to Kubernetes (EKS) & Istio (from self-managed Docker/ECS) and enhanced observability with tools including Dynatrace and Grafana/Prometheus/Loki.
- Oversaw overhaul of IaaS stack -- from a fragile Terraform / Ansible / in-house-tool to Pulumi / Spacelift / Ansible.
- Integrated generative AI (ChatGPT) into the infrastructure and GitHub Copilot into the development pipeline, increasing engineering productivity and code quality.
- Guided GDPR-compliant platform build in Europe. All platforms certified AICPA SOC 2 and ISO 27001 compliant.
- Expanded remote hiring, achieving both enhanced team coverage and cost savings through strategic global talent sourcing.
Duties included:
- Advised on technical strategy, project scoping, and resource alignment for high-impact client projects, including cloud and DevOps transformations.
- Conducted technical resource assessments, supporting optimal alignment of talent with project objectives for client success.
- Reviewed and refined training materials for client training engagements
Vice President - Infrastructure, Security, & Operations
@ ICIX
(now part of Riskonnect)
2019-20 - San Mateo, CA
Duties included:
- Led DevOps/Technical Operations and Infrastructure teams, spearheading security, compliance, and operational initiatives for enterprise-level reliability.
- Led Customer Support & Customer Success teams. Implemented Salesforce Service Cloud (including Customer Community) to manage customer engagement.
- Achieved AICPA SOC 2 certification (2019), establishing robust compliance practices.
- Reduced operational overhead through effective vendor management and cross-functional collaboration with Product and Engineering teams.
2017-19 - HQ: Sydney, NSW, Australia (remote)
Duties included:
- Member of the Senior Leadership Team. Delivered monthly updates and quarterly deep-dives to board of directors.
- Managed seven global teams, standardizing processes across 200+ sites and fostering a collaborative, globally-active team structure.
- Streamlined critical processes by implementing Salesforce Service Cloud and unifying site systems, enhancing service reliability at scale.
- Led global initiatives to integrate monitoring tools and create cohesive, venue-level metrics tracking, enhancing visibility and response times.
2015-17 - HQ: New York, New York (remote)
Duties included:
- Led operations engineering projects, introducing API-based solutions and upgrading legacy monitoring systems to support high-availability demands.
- Implemented a comprehensive API framework to improve team efficiency and scalability for infrastructure management.
- Cross-team code review
2012-14 - South San Francisco, CA
Duties included:
- Team management and hiring of three teams -- SRE/DevOps, DBAs, and Corporate IT
- Managed 3rd-party security consulting, policy coordination, and auditing
- Lead coordinator of responses to customer technical RFIs
- Budgeting and planning -- Ushered in significant cost savings in multiple areas
- Robust IaaC work via Puppet including authoring several modules (see github.com/boinger for open source work)
- Implemented aggressive infrastructure optimization through service containerziation (Docker)
- Engineering (both prototyping and production code) of several geographically-distributed application pieces
Vice President of Operations
@ XDN
(acquired by Fortinet)
2012 - San Mateo, CA
Duties included:
- Member of the senior leadership team which successfully facilitated sale of the company
- Extensive overhaul of a [mostly] manually-managed platform
- Driver of multiple best practice overhauls including Ops-driven software releasesC, SRE-style production support, Operational runbooks and product documentation, and metrics-driven monitoring.
- OpEx reduction (elimination of over-provisioned server resources & improved operational efficiency for significant ROI increase)
- Overhaul of customer support systems & procedures, resulting in far fewer support issues and greater customer satisfaction/retention
- Disaster Recovery/Business Continuity planning
Manager of Operations -- Mozilla Services
@ Mozilla
2010-12 - Mountain View, CA
Duties included:
- Manager of Operations Team for Mozilla's hosted product division "Services", which included Firefox Sync, BrowserID/Persona, and various backend API layers.
- Established best practices in many facets of Operations (SRE, change management, product release, etc) that were adopted into other divisions of the company
- Database systems architecture overhaul
- Disaster Recovery/Business Continuity planning
- Electronic Media in the College-Conservatory of Music
- Foundation Design (Fashion) in the College of Design, Art, Architecture, and Planning
- Treasurer of Hayward Hills Property Owners' Association (non-HOA neighborhood association)
- Rescue Dog Fosterer with Oakland Animal Services
- Car Racing in the 24 Hours of Lemons racing series
- Woodworking
- Gardening / Homesteading
- Tabletop Gaming
Last updated 21 November 2024